Grievance Redressal Process

Clients can raise their queries or complaints through the following channels:

Step 1: Initial Contact with Client Servicing Team

If you have any questions, concerns, or service-related issues, please contact our Client Servicing Team.

• Email: care@axecap.in
• Response Time: Within 10 business days of receipt of the query or complaint

Step 2: Escalation to the Compliance Officer

If your concern remains unresolved after Step 1, you may escalate the matter to our Compliance Officer.

• Email: compliance@axecap.in
• Response Time: Within 10 business days of receipt of the query or complaint

Step 3: Filing a Complaint with SEBI via SCORES

If your grievance remains unresolved even after contacting to Compliance Office, you may register your complaint with the Securities and Exchange Board of India (SEBI) through the SCORES (SEBI Complaints Redress System) platform.

Modes of Filing:

• SCORES Web Portal: https://scores.sebi.gov.in/
• SCORES Mobile App:
  • Google Play Store
  • Apple App Store
• SEBI Toll-Free Helpline: 1800 22 7575/1800 266 7575

Review Option (Post-SCORES Closure):

If an investor remains dissatisfied with SEBI’s resolution on the SCORES platform:

• A one-time review may be requested within 15 days of complaint closure.
• If still unresolved, the matter will be examined by a senior SEBI official.

Step 4: Online Dispute Resolution (ODR)

In accordance with SEBI Circular No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, investors who remain dissatisfied even after the SCORES process may opt for SEBI’s Smart ODR Portal for alternative dispute resolution.

• ODR Platform: https://smartodr.in

Step 5: Additional Grievance Resolution Options

If all prior steps have been exhausted, the investor and AxeCap (Truestock Universe Private Limited) may mutually agree to resolve the dispute through conciliation or arbitration, in accordance with the provisions of the Arbitration and Conciliation Act, 1996, and as per the terms outlined in the Client Agreement between the investor and AxeCap (Truestock Universe Private Limited).

CONTACT INFORMATION FOR GRIEVANCE REDRESSAL

Investors may reach out to the following representatives of AxeCap (Truestock Universe Private Limited) for any grievance-related queries or assistance. Written communication or in-person visits may be made to our registered office during business hours (Monday to Friday, 9:30 AM – 6:00 PM).