Cancellation and Refund Policy

This Cancellation and Refund Policy governs subscriptions and payments made to AxeCap for access to the platform and its content. It does not cover any charges, fees, or losses relating to your broker, demat account, or third-party services.

Subscription Cancellations

• You may cancel your subscription at any time by emailing us at care@axecap.in
• Cancellation will take effect at the end of the current billing cycle. Your access to paid features will remain active until that date.
• To avoid being charged for the next cycle, please cancel before your renewal date.
• No refunds are issued for unused days or partial periods within an active billing cycle once a subscription has started.

All subscription fees are non-refundable once the billing period has begun, except in the limited cases listed under “Refunds – When Applicable”.

Refunds – When Applicable
Refunds are only considered in clear billing error situations, such as:

• Duplicate payment for the same subscription or plan.
• You were charged but did not receive access to the subscribed product or platform features, and the issue could not be resolved within a reasonable time.
• You were charged an incorrect amount due to a technical or processing error.

In these cases, we may either:

• Correct the access issue, or
• Process a refund for the excess/duplicate charge, or extend your subscription plan for an equivalent period/value, at our discretion.

There are no partial or pro-rata refunds for the unused portion of an active subscription period.

For billing issues, please email care@axecap.in with your payment receipt and/or transaction ID.

Refunds – Not Applicable
Refunds will not be provided in the following situations:

• You cancel your subscription during an active billing cycle and request a refund for the remaining period.
• Dissatisfaction with:
  • Stock ideas, research, strategies, or baskets listed by Research Analysts on the platform.
  • Basket/strategy composition, changes, or performance.
• Losses or adverse investment outcomes due to:
  • Market volatility or poor performance of securities or strategies.
  • Any expectation of guaranteed or assured returns.
• Non-usage or partial usage of the platform or subscribed products, even if you did not log in or access the content.
• Inability to use or link third-party services (such as brokers, external platforms, or tools), where the issue lies with the third party or client-side limitations.
• Any refund request that falls outside the narrow billing-error scenarios defined in “Refunds – When Applicable”.

Payment Failures & Pending Transactions
If your payment fails or shows as pending:

• No refund is applicable where the transaction has not been successfully captured or settled.
• In such cases, please contact your bank/payment provider for confirmation.
• If you see a debit in your account but do not get access to your subscription, please email us at care@axecap.in with your transaction details. We will help verify the payment status and either activate access or guide you on next steps with your payment provider.

Service Modifications
We reserve the right to modify, suspend, or discontinue any part of the platform, including subscription tiers, features, or access models.

• If a paid product or plan is fully discontinued for active subscribers, we may, at our discretion, provide an appropriate remedy, which could include access to an alternative product or a refund as per the “Refunds – When Applicable”.
• In all other cases of service modification, refunds will not be issued unless explicitly communicated by us in writing.