Terms & Conditions

By accessing or using the website www.axecap.in or any of its associated pages and services (hereinafter referred to as the “Site” or “Platform”), you acknowledge that you have read, understood, and agreed to these Terms and Conditions (“Terms”). If you do not agree to these Terms, you must immediately discontinue use of the Platform.

The Platform is owned and operated by Truestock Universe Private Limited (“Company”), a financial technology company that operates the AxeCap platform. The Platform provides access to research-backed model portfolios published by SEBI-registered intermediaries (“Managers/Portfolio Managers”), subscription management, and broker integrations that allow Users to place orders in their own broker accounts through authorized APIs.

AxeCap does not act as a stock broker, portfolio manager, or investment adviser to Users. AxeCap does not independently execute trades, hold client funds or securities, or exercise discretionary control over any account. All trades are initiated and authorized solely by the User through their linked brokerage account, with the broker responsible for execution and settlement.

Your continued use of the Platform signifies your acceptance of these Terms and any modifications made to them from time to time.

1. Definitions
For the purpose of these Terms:

• “Company” refers to Truestock Universe Private Limited, the entity operating under the brand name “AxeCap” and providing the Platform.
• “Platform” or “Site” means the web and mobile interfaces, applications, and related systems operated by AxeCap.
• “User”, “Client” or “You” refers to any individual or entity that accesses or uses the Platform.
• “User Data” means information voluntarily provided by the User, including name, contact details, broker linkage tokens/authorizations (no passwords), subscription activity, and any other information submitted while using the Services.
• “Content” refers to all material available on or through the Platform, including but not limited to text, graphics, images, videos, software, research reports, data, analytics, notifications, tools, and any other information or materials provided by AxeCap, Managers, or third-party partners.
• “Business Day(s)” means any day on which scheduled commercial banks are open for business in Bhopal, Madhya Pradesh, India.
• “Service(s)” refers to the services made available through the Platform, including access to research-backed model portfolios and baskets published by Managers, analytics and tools, subscription management, broker integrations for order placement, and related features.
• “Digital Medium” includes AxeCap’s website, web applications, mobile applications and any third-party platforms engaged by the Company to deliver the Services.

2. What We Offer (and How)
The Platform enables Users to:

• Access portfolios consisting of a diversified selection of stocks and securities.
• Subscribe to and replicate such portfolios through linked brokerage accounts.
• View research data, analytics, and automated trade allocation tools.
• Monitor performance and portfolio updates.

Our role is strictly limited to:

• Providing research and insights solely for informational purposes, leaving it to the User’s discretion whether to subscribe to or replicate any portfolio.
• Displaying portfolio compositions and analytics;
• Facilitating broker integrations through secure APIs;
• Displaying order and position data as received from the broker.

All trades are executed solely through the User’s broker account, with full control and authorization resting with the User. We do not execute, process, or settle any trade independently, nor does it hold custody of funds or securities.

You are advised to consult a qualified professional before making any investment decisions. All investment decisions are made at your own risk.

3. Who Can Use the Platform
Use of the Services is limited to persons competent to contract under the Indian Contract Act, 1872. Minors, undischarged insolvents or any person legally incompetent to contract are not eligible. By registering, the Client represents that he/she is at least 18 years of age and that all submitted information is true, accurate and complete.

4. Account Creation, Access & Security
To use the Services, Clients must complete our registration process. The Client agrees to provide accurate, current and complete information as required by us and to keep such information updated. We may cancel or suspend access if registration data is false, incomplete or misleading.

4A. Registration and Access

By registering on the Digital Medium, the Client certifies that all information provided is true, current and complete. We may, in our sole discretion, restrict, suspend or terminate access without prior notice in the event of (i) unauthorized use or attempted transfer of account rights, (ii) breach of these Terms, or (iii) unlawful, fraudulent or abusive activity. Access is provided on an “as is” basis and may be suspended or restricted temporarily for maintenance, security or operational reasons.

You will not hold us liable for any improper, fraudulent or unauthorized use of your devices, email or phone, or for third-party misuse of your access. You are solely responsible for all activity under your credentials and shall indemnify us for losses arising from misuse.

5. Subscriptions, Pricing, Payments & Refunds
By subscribing to any paid feature on the Platform, the Client confirms that the decision to access portfolios, research views, or tools is made at the Client’s sole discretion. The Platform facilitates access to model portfolios and related services offered by Managers and to Platform features operated by the Company.

5A. Subscriptions, Auto-Renewals and View-Only Access

Certain Services require a paid subscription. Unless expressly stated otherwise, subscription fees are payable in advance for the selected term. If auto-renewal is enabled, renewals will process automatically at the then-applicable price until cancelled before the next billing cycle. Upon expiry or non-renewal, the Client may, at the Company’s discretion, retain view-only access to previously delivered content but will not receive further updates, rebalances or notifications. Prices, plans and features may be updated from time to time and will be displayed on the Platform.

5B. Pricing and Payments
The Client shall pay the applicable fees and taxes/charges for the chosen plan through permitted, traceable, non-cash modes only. The Company may revise fees, introduce new plans, or change billing terms from time to time; any changes will be posted on the Digital Medium and/or notified by email and will become effective upon such posting/notification for new purchases or renewals.

Where the Company collects subscription fees on behalf of Managers, such collection is done as a facilitation mechanism. The fee amount, billing cycle and inclusions of each product or Service will be displayed on the Platform at the time of subscription.

5C. Refunds and Cancellations

Subscriptions are generally non-refundable once activated, except in limited situations such as:
(a) duplicate payments for the same subscription;
(b) clear operational or technical errors acknowledged by the Company; or
(c) where a refund is otherwise required by applicable law.

Clients may cancel upcoming renewals (where applicable) at any time before the next billing date, in which case access continues until the end of the then-current term and no further renewal will be charged. Refund eligibility, if any, will be determined in accordance with the Company’s Cancellation and Refund Policy as published on the Platform. No refunds are provided for partial or unused periods of an active subscription, save as expressly stated in that policy.

5D. Payment Methods
Fees may be paid via online bank transfer, UPI, cards, net-banking, or other permitted electronic payment modes. Cash payments are not accepted. The Client is responsible for any charges, fees, or taxes levied by payment providers or banks.

5E. Regulatory and Manager-Specific Fee Terms
Where a Manager is subject to regulatory fee caps or other restrictions (for example, under SEBI regulations applicable to Research Analysts or Investment Advisers), such caps and conditions are the responsibility of the respective Manager. Any Manager-specific fee terms, including caps or refund conditions mandated by regulation, will be disclosed by that Manager in its own documents or factsheets. The Platform does not itself determine or warrant compliance with such regulatory caps for individual Managers.

5F. Advance Fees and Pro-Rata Refunds

The Company may, where applicable and in line with law, collect subscription fees in advance for Platform Services or on behalf of Managers for access to their portfolios or research. Advance collection and any pro-rata refunds (if applicable) will be handled in accordance with:
(a) the Cancellation and Refund Policy published on the Platform; and
(b) any specific terms disclosed at the time of subscription.

Fees for Services already rendered or for elapsed subscription periods are non-refundable.

6. Regulatory Compliance & RA Declarations
The Company, Users and Managers are required to comply with applicable laws, including the SEBI Act, 1992 and regulations, circulars, notifications and directions issued by SEBI and other competent authorities, to the extent such laws apply to them.

Managers who are SEBI-registered intermediaries (such as Research Analysts or Investment Advisers) are solely responsible for complying with regulations applicable to them, including but not limited to disclosure, conduct, suitability and fee-related requirements. Any research analyst or investment adviser declarations required under SEBI regulations shall be provided by the respective Manager in its own reports, factsheets, strategy pages or client agreements.

By subscribing to a portfolio or research service belonging to a Manager, the Client acknowledges that:
(a) the Manager, and not the Platform, is responsible for the content and regulatory compliance of that research or portfolio; and
(b) the Client should review the Manager’s disclosures, terms and investor charter (as applicable) before relying on such research.

7. Conflicts of Interest

The Company shall identify, monitor, disclose and manage conflicts of interest in accordance with applicable laws and internal policies. Disclosures will be made in a manner and to the extent required by law, regulation or good industry practice. The Company will promptly disclose any material conflict that may reasonably influence the Services it provides as a Platform.

7A. Material Interests

The Company and its directors, employees, or affiliates may, from time to time, hold positions or have financial or other interests in securities or issuers referenced in portfolios or Content distributed via the Digital Medium. Any such interests or relationships that require disclosure under applicable laws or regulations shall be notified to Clients in a timely manner or via the relevant disclosure documents.

Managers whose portfolios or research are listed on the Platform may also have their own interests or relationships in securities they cover. Such Managers are individually responsible for making conflict-of-interest disclosures in accordance with regulations applicable to them (including SEBI regulations for Research Analysts/Investment Advisers, where relevant). Clients should consider such disclosures when evaluating any portfolio or research.

8. KYC & Your Information
The Client shall submit information and documents in the form and manner required by the Company from time to time to operate the Platform, manage subscriptions and enable broker integrations. The Company may, where necessary and permitted by law, verify certain identification details or rely on KYC or onboarding completed by the Client’s broker or other regulated intermediaries.

The Company does not open trading or demat accounts and does not itself perform securities account KYC in place of brokers or other regulated entities. The Client consents to the collection, use and processing of information in accordance with these Terms and the Privacy Policy. The Client is responsible for ensuring that all information provided is accurate, complete and up to date.

9. User Responsibilities & Prohibited Conduct
9A. User Obligations
You agree to: (a) provide accurate, complete and up-to-date information; (b) maintain confidentiality of credentials and remain responsible for all activity under your account; (c) verify all trades executed via any linked broker; (d) acknowledge that modifications made directly in the broker account may not auto-sync and will update on the next rebalance cycle or upon contacting support; (e) use the Services only for lawful purposes and not engage in unauthorized data extraction, reverse engineering or activity that violates securities or other laws; (f) respect the intellectual property rights of us and third parties; and (g) accept that we are not responsible for losses arising from delayed rebalances, market volatility, execution delays or connectivity issues.

9B. Protection of Access Credentials

The Company will never request login credentials or OTPs to the Client’s trading, demat or bank accounts. The Client must not share such credentials with any person, including anyone claiming affiliation with the Company. The Client is solely responsible for the security of devices and authentication methods used to access the Services.

9C. Contact Information Updates

The Client shall ensure that the contact information provided on the Platform, including email and mobile number, remains accurate and up to date at all times. Notices sent to the last updated contact details shall be deemed validly delivered.

9D. Prohibited Technical Conduct

You must not interfere with platform functionality, circumvent access controls or APIs, probe or test system vulnerabilities, or deploy automated tools (including bots, scrapers, spiders or crawlers) for data extraction unless expressly permitted in writing. We may suspend or terminate access for misuse or suspicious activity.

We may refuse Service to anyone at our discretion. You understand that data may traverse multiple networks and be adapted to technical requirements. You shall not copy, distribute, resell or exploit any part of the Services without our prior written consent.

9E. Fraud & Misuse Prevention / Platform Integrity
To protect the integrity, security and reliability of the Platform, you agree that:

1. No fraudulent or unlawful use
You will not use the Platform for any fraudulent, illegal or unauthorized purpose, including but not limited to:
   • creating or using false identities or impersonating any person or entity;
   • attempting to manipulate markets, spread rumors or engage in activities that may breach securities laws or regulations;
   • using stolen payment instruments or engaging in chargeback fraud.
2. No abuse of Platform features
You will not:
   • attempt to override or bypass any security or access controls;
   • misuse any execution-facilitation features, including by repeatedly triggering or cancelling orders in a manner that may be disruptive or abusive;
   • use automated tools (including bots, scrapers, crawlers or scripts) to access, query or copy the Platform, except where expressly permitted in writing.
3. Monitoring and action by the Company
The Company may monitor usage patterns, investigate suspicious activity and, where it reasonably believes there is fraud, misuse or a breach of these Terms:
   • suspend, restrict or terminate your access to all or part of the Services (with or without prior notice);
   • block or revoke API tokens, access keys or linked-broker permissions associated with your account;
   • record and retain information and logs relating to the suspected activity.
4. Cooperation with law enforcement and regulators
Where required by law or in good-faith belief that such action is reasonably necessary, the Company may:
   • share relevant information with law enforcement agencies, regulators, exchanges, brokers or other competent authorities; and
   • cooperate with investigations into suspected fraud, misuse, market abuse or other unlawful conduct.
5. Liability for losses due to misuse
You will be responsible for, and shall indemnify the Company against, any losses, claims, damages, costs or expenses arising out of:
   • your fraudulent, abusive or unlawful use of the Platform; or
   • any misuse of your access credentials, devices or linked broker integrations by you or any person acting on your behalf.

10. Investment Risk, Performance & Return Disclaimers
Investing in securities markets involves risks. Clients should read all relevant documents carefully before investing.

10A. Market Risk Statement

• All investments are subject to market volatility and the risk of loss.
• Investments made on the basis of any research or tools are exposed to market risks; recommendations or model portfolios provide no assurance of returns.
• Reliance on any research, analysis, or outputs is at the Client’s judgment and responsibility.

10B. No Assured Returns or Guarantees

• No guaranteed, fixed, or assured returns are offered; capital preservation is not assured.
• We do not guarantee profits, accuracy of outcomes, or risk-free results.
• Guaranteed/assured return schemes or similar arrangements are not offered and are prohibited by law.
• Regulatory status does not imply performance: SEBI registration, RAASB enlistment, and NISM certification do not assure returns or investment success.

10C. Past Performance Non-Indicative

• Past performance is not indicative or predictive of future results.
• Any performance metrics, charts, or illustrations are for information only and may exclude transaction costs unless expressly stated.
• Opinions, projections, and estimates reflect analyses and assumptions as of the report date and may change without notice.

10D. Third-Party Data and Content Limitations

• Data used in research, analytics, or market information may be sourced from third parties, is unaudited and not certified by us, and is provided “as is.”
• Accuracy, completeness, and timeliness of third-party data and content are not guaranteed; we are not liable for errors, omissions, or deficiencies, or for outcomes arising from their use.
• Third-Party Content reflects the views of its providers, does not constitute our advice, and may not be reproduced or commercially used without the provider’s consent.

10E. Nature of Content, Tools, and Client Responsibilities
All research, model portfolios, analytics and tools available via the Platform are provided for informational and educational purposes only and do not constitute personalized investment advice, a solicitation, or a recommendation to trade. Such research or model portfolios are not an invitation to invest and should be treated as one input among many, in light of your risk appetite and circumstances.

• Use of the Services is at the Client’s sole risk and the Services are provided on an “as is” and “as available” basis. Any material downloaded or obtained through the Services is at the Client’s discretion and risk; the Company is not responsible for device damage or data loss.
• No warranty is made that:
a) information or outputs are accurate, complete, current, verified, or reliable; b) the Services will meet requirements or be uninterrupted, timely, secure, or error-free; or c) outputs from analytics, tools, or reports are free of error.
• Clients must make independent decisions based on their objectives, risk profile, and circumstances. No assurance of returns, performance, or preservation of capital is given.

11. Execution Facilitation and No Discretionary Control
The Company does not operate as a broker, portfolio manager, or authorized representative of the Client. The Company does not hold or control Client funds or securities. Where the Platform provides execution-facilitation features through authorised broker APIs, all orders shall: a) be initiated solely on the Client’s instruction and explicit authorisation,
b) be routed directly to and executed by the Client’s broker, and
c) remain fully within the Client’s control, including approval or revocation of execution permissions.

The Company shall not independently place, modify, cancel, or execute any order without the Client’s confirmation. The Client must review and authorize all orders before submission.

12. Intellectual Property and User Content
12A. Trademarks
“AxeCap”, its logos, and names/logos of individual Services are trademarks of Truestock Universe Private Limited. You shall not use or display AxeCap trademarks without prior written permission.

12B. User Content

Where the Digital Medium allows you to submit content (e.g., feedback or preferences), you grant us a limited, non-exclusive, royalty-free license to use such content internally for analytics, research and service improvement. You shall not upload content that is illegal, defamatory, obscene, infringing, misleading, harassing, invasive of privacy, or that contains malware or harmful code, impersonates others or violates third-party rights. We may remove such content at our discretion.

12C. Blog & Editorial Content (Informational Use Only)
Content published on our blog (articles, posts, explainers, videos, infographics, and newsletters) is editorial/informational and does not constitute investment advice, solicitation, or a recommendation. Views expressed may be those of the author as of the date of publication and may change without notice. We do not undertake to update blog content and we make no representation as to accuracy, completeness, timeliness, or suitability for your circumstances. Past performance is not indicative of future results.

12D. Comments & Community Guidelines 
Where comments or discussions are enabled, you agree to post only lawful, respectful, non-infringing content. We may moderate, edit, or remove comments at our discretion and may suspend accounts for repeated violations. We are not responsible for statements made by users in comments.

12E. Guest/Contributor Content & Sponsorship
From time to time, we may host guest posts or sponsored/editorially supported content. Such content is provided “as is” for information only and does not imply our endorsement. We will label sponsorships or material connections where required. 

12F. Sharing, Embeds, and RSS
You may share blog links and use brief quotations with proper attribution and a live link back to the original post. No reproduction in full, republishing, scraping, bulk downloading, or creating derivative works without our prior written consent. Embedding is permitted only where the platform’s standard embed tools are used and attribution is preserved. Commercial syndication requires a written licence.

12G. Images, Charts, and Third-Party Assets
Images, charts, logos, and media appearing on the blog may be owned by us, our licensors, or third parties and are protected by IP laws. Do not reuse unless clearly licensed for reuse or you have our written permission. Third-party marks are the property of their respective owners.

13. Third-Party Services & Content
The Digital Medium may display market data, ratings, research, or other content from third parties (“Third-Party Content”). Such content is provided “as is” for informational purposes only. We do not guarantee the accuracy, completeness, or timeliness of any Third-Party Content and disclaim responsibility for errors, omissions, or any outcomes resulting from its use. Third-Party Content represents the views of its respective providers and does not constitute our advice. Reproduction or commercial use of Third-Party Content is prohibited without the provider’s consent.

We may use third-party technology vendors to support the Digital Medium. These vendors do not provide investment advice or research, and we retain full control over our own research and compliance functions.

14. Platform Availability
We strive to keep the Services available and error-free; however, access may be suspended or restricted for maintenance, upgrades or new features. We shall not be responsible for any interruption or unavailability.

14A. Content Delivery and Availability

Content and subscription products may be delivered via the Digital Medium and/or email/SMS/WhatsApp. While we endeavor to deliver updates promptly, delays may occur due to technical, operational or connectivity issues (including broker integrations). Delays in research delivery, notifications, rebalances or synchronisation shall not constitute a breach of these Terms.

15. Data Usage, Privacy & Communications
We may access, preserve and disclose Client information if required by law, to respond to claims, prevent fraud, manage risks, support Clients, improve products, or protect rights/property/safety. We may engage authorized agents/third-party vendors/partners to help deliver Services; you consent to necessary data sharing consistent with law and these Terms.

15A. Data Collection and Usage

We collect User Data (including personal, transactional and limited identification data) to operate the Digital Medium, improve Services and comply with regulatory obligations (e.g., portfolio subscriptions, broker-integration metadata, performance summaries, order updates, and identification details such as PAN where required). We do not collect or store brokerage passwords or full trade credentials. By using the Services, you consent to collection, storage, processing and analysis of data for providing, maintaining and improving Services, and consent to security/analytics monitoring as described in the Privacy Policy. Anonymized/aggregated analytics may be shared with partners, service providers or regulators when legally required.

15B. Corrections, Updates, and Takedown
If you believe any blog content is inaccurate or infringes rights, contact care@axecap.in with details (URL, description, proof of rights/issue). We may correct, update, or remove content at our discretion. Rights-holders may submit a takedown request with adequate proof of ownership and identification; we may also forward notices to the contributor.

15C. Electronic Communications
By using the Services, the Client consents to receive electronic communications, including service announcements, alerts and notices, via registered email and/or mobile channels (including WhatsApp/SMS). We shall not be liable for delays or failures in message delivery due to network or technical issues.

15D. Newsletter & Blog Communications
By subscribing to our blog or newsletter, you consent to receive electronic communications as described. You can unsubscribe any time using the link provided in the email; essential service notices may still be sent where applicable.

16. No Warranties
The Services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose. We do not warrant that the Services will be uninterrupted, timely, secure or error-free. Any material accessed is at your risk.

17. Limitation of Liability
To the maximum extent permitted by law, you assume all risk from using the Services. We are not liable for indirect, incidental, special, exemplary or consequential damages (including lost profits/data/goodwill, service interruption or substitute services). Our aggregate liability, if any, shall not exceed fees received from you in the six (6) months preceding the claim for proven fraud, gross negligence or willful default.

18. Indemnification
You shall indemnify us from losses, liabilities, damages, costs and expenses arising from: (i) your breach, non-performance or misrepresentation; (ii) acts, errors, negligence or willful misconduct by you or your personnel/agents; or (iii) third-party claims linked to your use of the Services.

19. Suspension and Termination
These Terms remain effective until terminated. For auto-renew plans, the arrangement continues unless cancelled by either party with 30 days’ prior written notice.
We may suspend, block or terminate access (with or without notice) if:

• illegal, fraudulent or abusive activity is suspected;
• registration information is false, inaccurate or incomplete;
• you spread misinformation/market rumors, or unlawfully redistribute research;
• there is a material breach of these Terms;
• you are subject to insolvency/restructuring events;
• we lose statutory licenses or registrations necessary to provide Services (you may then terminate without penalty);
• a governmental or regulatory action is taken against us (you may terminate immediately).

The arrangement terminates automatically upon the Client’s death.
Accrued fees up to the effective termination date remain payable within 30 Business Days. Where Services cannot continue due to a legal or regulatory prohibition on operating the Platform, the Company will handle any refunds (if applicable) in accordance with its Cancellation and Refund Policy and applicable law.

20. Changes to Terms, Platform Modifications and Notices

• We may amend these Terms by posting an updated version on the Platform; material changes will be notified in advance where required by law.
• Features may change, be suspended or discontinued without prior notice; we may push automatic updates.
• You may receive service announcements, administrative notices and permitted marketing.
• You are solely responsible for the accuracy of the information submitted.
• Links to third-party sites are for convenience and do not constitute endorsement; use is subject to such sites’ terms.
• We are not liable for unauthorized access to Client data or transmissions via the Services.
• You shall not represent yourself as our agent or bind us to obligations.
• An optional execution-facilitation layer, if made available via a vendor, is purely at your discretion; we do not receive commissions for the same.
• We may share Client account information with authorized vendors/partners solely to deliver Services, consistent with law.

21. Compliance and Conduct

You shall comply with applicable securities laws, brokerage regulations and related legal requirements in India. You shall not use the Digital Medium to provide SEBI-regulated advice or research unless duly authorized and registered. We may monitor usage, investigate suspected violations and report unlawful activity to authorities as required by law.

22. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India. Courts at Bhopal, Madhya Pradesh shall have exclusive jurisdiction over disputes arising from these Terms or the Services.

23. Force Majeure
We are not responsible for delays caused by events outside reasonable control including natural disasters, power or telecom failures or regulatory actions.

24. Assignment

Rights and obligations under these Terms are personal to you and may not be assigned or transferred. We may assign or transfer our rights/obligations (including in connection with a merger, acquisition, reorganization or sale of assets) with notice by posting on the Digital Medium or via email.

25. Relationship

Use of the Services does not create any partnership, joint venture, employment, agency or fiduciary relationship between you and us or our affiliates. You have no authority to bind us.

26. Residency Status
The Client confirms being a Resident under applicable Indian laws (unless otherwise expressly agreed and permitted under law).

27. Technology Providers and Use of AI
The Company engages third-party vendors for technology infrastructure. Vendors do not provide investment advice. We may use AI tools to summarize earnings calls, filings and reports, and to support internal drafting/quality checks. Final research content is reviewed by human analysts; AI outputs do not constitute independent advice.

28. Changes to Terms and Services
We may modify these Terms by posting updates on the Platform. Continued use signifies acceptance. Services, features and availability may change over time.

29. Severability

If any provision of these Terms is held invalid, the remaining provisions shall remain in full force and effect.

30. No Waiver

No failure or delay in exercising any right under these Terms shall constitute a waiver of that right.

31. Entire Agreement

These Terms constitute the entire agreement between the Parties regarding the Services and supersede all prior understandings.

32. Grievance Redressal
For support and grievances relating to the Platform (including access, billing, or technical issues), you may contact:
Email: care@axecap.in

The Company will endeavor to acknowledge and address complaints within timelines prescribed under applicable regulations, where relevant.

• For grievances relating to SEBI-registered intermediaries (such as your Research Analyst, Investment Adviser, or broker) whose services you may be using in connection with the Platform, you may also lodge a complaint through SEBI’s online mechanisms, including:

1. ̥SCORES (SEBI Complaints Redress System): www.scores.sebi.gov.in
2. Smart ODR: https://smartodr.in

Use of SCORES or Smart ODR is subject to SEBI’s rules and eligibility conditions. Clients are encouraged to first raise issues with the concerned intermediary and/or with us (where the issue relates to Platform usage) before escalating.