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Privacy Policy


Truestock Universe Private Limited (“AxeCap”, “we”, “us”, or “our”) operates our website and other digital properties (together, the “Electronic Services”). We appreciate your trust in our products, research, and investment-related offerings.
Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access or use our Electronic Services.
By using our Services, you confirm you are at least 18 years old and you agree to the practices described here. We may update this Policy from time to time; the version posted on our website is the current and applicable version.


Purpose and Scope

We are committed to handling your data responsibly. This Privacy Policy sets out how we manage personal information collected via our Electronic Services, in line with applicable laws. It covers:

  • What information we collect;
  • Why we process it;
  • How we protect and retain it; and
  • When and with whom it may be shared.

This Policy applies only to data gathered through our Electronic Services. It does not cover data collected by other channels or third-party websites linked from our Services. We are not responsible for the privacy practices of third-party sites or apps.


Information We Collect

When you use our Electronic Services, we may collect the following categories of information:


1. Device & Usage Data

Our systems may automatically capture technical and usage details, including:

  • IP address, device IDs, and browser information;
  • Operating system and device specifications;
  • Pages viewed, session duration, timestamps;
  • Referring sources or links;
  • Interaction patterns and navigation behavior.

2. Information You Provide

When you register, submit forms, or contact us, we may collect:

  • Name, contact information (email, phone, address), and date of birth;
  • Gender, PAN, and KYC-related documents;
  • Investment preferences and relevant financial information;
  • Inputs shared via surveys, demos, or newsletter sign-ups.

Why We Use Your Data

We process personal information on the following legal bases:
1. Contractual necessity – to provide the products and services you request.
2. Legal compliance – to meet obligations under applicable laws and SEBI requirements.
3. Legitimate interests – to operate, improve, and secure our Services.
We process your data to:

  • Verify identity and satisfy regulatory checks (including KYC/AML).
  • Assess suitability for certain products or services.
  • Enhance our research platforms and service features.
  • Manage client relationships and provide support.
  • Conduct internal analytics to improve performance and usability.
  • Strengthen security, prevent fraud, and manage risk.
  • Send service updates, newsletters, and permitted marketing.
  • Fulfil operational and contractual commitments.

All processing is carried out in accordance with applicable data protection norms, and information is retained only as long as necessary.


Sharing Your Information

We may disclose information as permitted or required by law, including:

  • To government bodies, regulators, or courts when legally mandated.
  • To protect our rights or pursue legal remedies.
  • To our affiliates and group entities, in India or abroad, for legitimate business purposes.
  • To vetted third-party service providers supporting KYC, platform operations, communications, analytics, or marketing.

All such recipients are bound by confidentiality obligations and must meet relevant data protection standards.


How We Protect Your Data

We implement administrative, technical, and physical safeguards to protect personal data from unauthorized access, alteration, or loss, including:

  • Encryption, firewalls, and secure hosting;
  • Role-based permissions and need-to-know access;
  • Ongoing monitoring for vulnerabilities and threats.

Personnel and partners handling personal information receive training and are subject to confidentiality requirements.
While we take reasonable precautions, no internet transmission is completely secure. If a data incident occurs, we will act promptly and notify affected users as required by law.


Using Open/Public Networks

When using open or public networks, please note:

  • Transmissions may be intercepted or accessed by third parties (e.g., ISPs, device vendors).
  • Data may traverse international routes even if both ends are in the same country.
  • Open networks carry inherent risks beyond our control.

Avoid sending confidential or sensitive information over open networks. We are not liable for unauthorized access or misuse arising from such transmissions.


Cookies

Cookies are small files stored on your device to improve your experience. We use cookies to:

  • Measure site performance and usage;
  • Remember preferences and personalize content;
  • Analyse traffic for service improvements.

You can block cookies in your browser settings; doing so may limit certain features. Some cookies are session-based and are removed when you close your browser.


How We Measure Usage

We use analytics solutions such as Google or Facebook Analytics to understand how users interact with our Services. These tools may collect anonymized or pseudonymized information like:

  • Masked IP addresses;
  • Browser and device details;
  • Referring URLs;
  • Access time and pages visited.

We use these insights to improve content, performance, and user experience.


Third-Party Links

Our Electronic Services may link to external websites or applications. These are governed by their own privacy policies. We are not responsible for their content, security, or practices. Review each third party’s privacy notices before sharing personal data.


Your Privacy Rights

Subject to applicable laws, you may:

  • Request access to your personal data;
  • Ask us to correct or update inaccurate details;
  • Request deletion (subject to legal retention requirements);
  • Restrict or object to certain processing;
  • Request a machine-readable copy of your data (portability).

To exercise these rights, email care@axecap.in.


How Long We Keep Data

We retain personal data for up to 10 years after your relationship with us ends, or longer if required by law. Upon request, we will delete or anonymize data unless retention is necessary for:

  • Legal or regulatory compliance;
  • Fraud prevention or dispute resolution;
  • Security and continuity of our platform.
  • Data is stored on secure cloud infrastructure in India, aligned with rigorous information security standards.

    • Changes to this Policy

    We may revise this Privacy Policy from time to time. Updates take effect when posted on our website. Please review the Policy periodically. Continued use of our Services signifies acceptance of the updated terms.